Never again try to recall a conversation from memory. With Advanced Call Recording you will be able to recall the actual conversation, confirm details of an order, play back a quality control call, or use it as a training tool for your team. Advanced Call Recording is designed to support high volume recording needs, delivering data link integration for a range of business communications systems, serving sales, customer service, and product support centers.  Advanced Call Recording allows managers, supervisors, and agents to monitor and analyze group or individual performance. Calls can be monitored while in progress, recording starts when the call begins. The chat function allows supervisors to silently coach team members during a call, providing real time support to the agent.

Any business that communicates regularly with their customers understands the risks involved in these interactions. Being able to record the call, coach the agent, and assess the situation on the spot greatly improves your ability to resolve disputes quickly, and minimize the liability to the company.  Within one system you'll be able to provide excellent customer service, interactive management tools, quality control, generate reports, store call information, rate the performance of employees, have employees evaluate their performance, interpret call data, and much more.

Benefits of Advanced Call Recording:

Voice Documentation: Store, refer to, share, and play back digital copies of phone calls.

Document Sharing: Eliminate errors in transcription and recollection of voice documents when sharing with other users.

Accuracy: Content is stored as it happens, recollection errors become a thing of the past.  

Highlight: Tie specific portions of voice documents into comments, instead of listening to the entire recording. Highlight the parts you wanted to draw attention to.

Categorize: Sort voice documents into into easily managed folders, labeling for future reference.

Accessibility: Increase efficiency by sharing voice documents, eliminating the need to repeat or resend information.

Comments: Associate comments into the text document to add additional information to enhance communication and efficiency.

Security: Securely store your voice documents, allowing access only to users with permission.

** Talk to your Sales Representative today for more details.