ShoreTel Phone Systems

ShoreTel Connect Video Conferencing & Phone System

The Only Business Phone System You May Ever Need

Want a hosted, managed service from the cloud? Prefer to maintain onsite control? Want a mix of both? ShoreTel Connect is the one business communications platform that does it all.

Platform Overview

ShoreTel Connect is a reliable, flexible, and intuitive business communications solution. One platform and user experience. Two delivery choices. Three deployment options.

  • ShoreTel Connect ONSITE
  • ShoreTel Connect CLOUD
  • ShoreTel Connect HYBRID


ShoreTel Connect Business Phone Service

ShoreTel Connect ONSITE

With ShoreTel Connect ONSITE, your company owns, maintains and controls your business communications network. Call control is distributed across your WAN via the ShoreTel Connect voice switches⎯⎯scalable, solid-state appliances that install with plug and play ease. The modular design distributes system intelligence across your entire network, ensuring superior reliability and ease of management⎯⎯no matter how many locations you have, anywhere in the world. These switches are also available virtualized for secure deploying in your data center.


  • End-to-end solution
  • Business communications continuity
  • Outstanding management interface


ShoreTel Connect CLOUD

ShoreTel Connect CLOUD is fully hosted and managed Unified Communications as a Service (UCaaS). It’s the only vertically integrated end-to-end cloud business phone solution, from the phones and PBX capabilities to implementation and support.

Easy to install and easy to use, ShoreTel Connect CLOUD gives users complete control over call handling priorities like call routing, ring everywhere and conditional call management, but removes IT administrative responsibilities like call plans, system maintenance and software upgrades.

ShoreTel Connect CLOUD is a premium managed phone solution, with direct user access to customer service with a simple press of the “?” key on your ShoreTel IP 400 series desk phone.


  • End-to-end solution including phones, call plans, carrier, network, UC software and customer service
  • Easy, accurate provisioning via the ShoreTel Connect Portal
  • Highest availability, with redundant network operations centers
  • Secure voice and data
  • Premium customer service


ShoreTel Connect Small Business Phone System - 3
ShoreTel Connect Business Phone System


  • Exceptional user experience
  • Highly flexible
  • Easy to deploy, use and manage
  • Reliable and secure
  • Highest value for your investment

ShoreTel Connect HYBRID

ShoreTel Connect HYBRID combines the immediacy and convenience of managed service subscriptions delivered via the cloud with the solid performance and control of an on-premises system deployment. The result if a flexible, adaptable and strategic approach to unified communications system deployment.

Each ShoreTel Connect HYBRID deployment mode offer particular benefits; all rely on Connect’s single platform to ensure operational consistency in every situation.