Hyper-V – Support for ShoreTel HQ and DVS servers for Hyper-V Replica and Failover Clustering for high-availability.
Note: Hyper-V Replica or Snapshots are recommended during non-operational hours
The following Hyper-V features are not supported:
ShoreTel 14.2 supports Windows Server 2012, Standard and Datacenter
ShoreTel 14.2 provides support for the following virtual devices:
To support the virtual switches, ShoreTel also provides two new keyed license types:
This release includes the following enhancements to ShoreTel Conferencing:
Communicator for Windows includes two new options on the Telephony Options page (Tools > Options > Telephony):
ShoreTel 14.2 supports the following operating systems for ShoreTel servers:
ShoreTel 14.2 supports the following operating systems for ShoreTel Communicator for Windows:
For ShoreTel Communicator for Mac, ShoreTel 14.2 supports Mac OS 10.7, or later.
Supported browsers for ShoreTel Director:
Supported browsers for Diagnostics and Monitoring:
Supported browsers for ShoreTel Communicator for Web:
Supported browsers for ShoreTel Web Conferencing:
ShoreTel 14.2 supports the following versions of ShoreTel Mobility: Enterprise:
Small Business Edition:
ShoreTel Mobility Router Appliance
ShoreTel 14.2 supports the following versions of ShoreTel Enterprise Contact Center:
This build of ShoreTel software was tested and is supported on the following OSs, platforms, and applications.
VMware – Support for ShoreTel HQ and DVS servers is as follows (this includes support for High Availability and VMotion):
The following two VMware features are not supported:
The following is a list of ST14 unsupported software and features. This is not a complete list but is used to capture the main components.
ShoreTel Enterprise Windows 2003 Server is not supported for ShoreTel Enterprise customers. Sites on Windows 2003 are recommended to migrate to a new server using a supported Windows 2008 version before upgrading.
ShoreTel SBE customers are still supported on Windows 1.1 which is a Windows 2003 telecom edition.
Office 2003 is no longer supported on the clients. ShoreTel customers with ShoreTel Communicator installed on client machines running Office 2003 must uninstall Outlook integration/Calendar integration before upgrading to Office 2007/2010. Once MS Office has been upgraded, the client must be re-installed with the local System Administrator account and reboot the client machine. Outlook and calendar integration must be re-installed for ShoreTel Communicator to work properly. The integration steps are not necessary if the end user is not integrating their Communicator with Outlook/Calendar.
OCS 2007 – Is no longer supported as of ST13.
For more information about ShoreTel’s most recent software release, please contact our experts at IntelesysOne!