Advanced Apps

Mitel offers a portfolio of software applications that deliver on the promise of unified communications (UC) by increasing return on investment of both the Mitel UC system and a customer’s existing business applications. By tying organizational communications into core business processes, these innovative solutions help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The result is a more efficient and profitable enterprise. Packaged offerings include automated Call Recording, Emergency Notification, Active Directory Import, and Outbound Campaign IVR as well as add-ons for Mitel Workgroups and Contact Center and integrations with Salesforce.com, Microsoft Dynamics CRM, Sage ACT!, NetSuite CRM, Copitrak, Equitrac, and many others.

Software integration boosts organizational productivity and offers organizations crucial communication and safety benefits, for instance internal notification when emergency calls are placed on the Mitel system. In addition to an expanding set of packaged solutions, Mitel offers custom software development services to address unique business requirements and give organizations a competitive edge. Examples of custom capabilities include the ability to embed Mitel​ call control within other applications or to automatically harvest in-depth statistics using customer information. Both packaged and custom applications are available through authorized Mitel resellers and distributors.This catalog is intended for reference by Mitel Partners and provides an overview of currently available packaged and custom applications, highlighting benefits, target markets, and ordering information. For further information, contact us!