Call Recording

Unlock the Full Potential of Your Business Communications
Today, call recording technology plays a vital role for businesses. Changes in customer behavior, regulations and compliance, and improvements in technology insist that organizations be more proactive caring for customers. In fact, virtually any organization that regularly engages by phone with customers, clients, colleagues or suppliers stands to gain from greater insight and understanding into the interactions shaping their everyday operations. Quickly retrieving important information contained within phone-based exchanges helps resolve disputes, minimize liability risk, improve customer service and safeguard company revenues.

Benefits of Call Recording

• Easily Locate: Transcribes voice recording making each recorded call into a searchable text document. 
• Increased Accuracy: Content is stored as it happens, recollection errors become a thing of the past.
• Automated Categorization: Sorts voice documents into easily managed folders.
• Descriptive Comments: Add comments to each call recording to give additional information, enhancing company wide communication and efficiency.
• Improved Security: Securely store your voice documents in encrypted files, allowing access only to users with permission.
• Risk Management: Minimize liability risk and ensure regulatory compliance by documenting phone-based transactions.
• Improve Customer Strategy: Identify trends taking place within in your business
• Integration: Integrate the call recording into other programs such as CRM or Call Reporting apps to have your recorded calls accessible from one centralized location.

For information regarding the Benefits of Call Recording, EMAIL sales@it4ps.com / CALL (909) 305-1500