Call Reporting / Analytics

Get automated reports as often as you'd like with important micro and macro call data that will allow you to make data-driven business decisions.

Would it be valuable to know these stats for your customer's calls?

• Length of call
• Number of calls
• Number of transfers
• Time spent on-hold

Would it be valuable to know these stats for your staff's calls?

• Number of calls
• Time per call
• Length of time not on the phone
• Length of time they have customers on hold
• Number of transfers

Any of this data can be collected and drilled down into any amount of time or specific calls needed, from a single call, group of calls to/from the same company, day to day, month to month, or year to year...

For more information regarding the Benefits of Call Analytics, EMAIL sales@it4ps.com / CALL (909) 305-1500