Call Reporting / Analytics
Get automated reports as often as you'd like with important micro and macro call data that will allow you to make data-driven business decisions.
Would it be valuable to know these stats for your customer's calls?
- Length of call
- Number of calls
- Number of transfers
- Time spent on-hold
Would it be valuable to know these stats for your staff's calls?
- Number of calls
- Time per call
- Length of time not on the phone
- Length of time they have customers on hold
- Number of transfers
Any of this data can be collected and drilled down into any amount of time or specific calls needed, from a single call, group of calls to/from the same company, day to day, month to month, or year to year...
For more information regarding the Benefits of Call Analytics, EMAIL sales@it4ps.com / CALL (909) 305-1500