Mitel Call Center / IVR
Start your journey to modernize, scale and drive to a new level of business performance!
We help our customers solve some of their toughest technical challenges with their contact center / call center solutions and clear the way for solution implementation, major upgrade or expansion, integrations, and/or network remediation.
Wherever you have a solution with scale, complexity, advanced features, third-party integrations, legacy infrastructure, or uncertain/poor performance, we offer architectural and engineering consulting, solution high-level and detailed design, database migration services, network assessments, advanced implementation, and options for advanced applications and integrations.
Modernize Your Contact Center
- Getting to the latest software release faster
- Migrating to the cloud from premise-based equipment
- Adding multimedia on top of your existing voice Contact Center
- Replacing a legacy system that lacks flexibility and no longer meets your business needs
Scale Your Contact Center
- Adding capacity to your high volume workflows
- Adding system redundancy
- Virtualizing with the best in class software
- Adding remote agent capabilities
Drive Your Contact Center's Performance
- Automating and optimizing your call, media routing, and contact treatment applications
- Better forecasting and managing your workforce
- Improving the visibility of your business performance via reports and dashboards
For more information on how we can help your contact center, EMAIL sales@it4ps.com / CALL (909) 305-1500
